Front Desk Agent

Job Description

Date Posted:
12/1/2016
Location:
Glass House
City:
Denver
State:
CO
Country:
United States of America

Title: Front Desk Agents

Department: East West Urban Management

Wage Category: Non-Exempt

Employment Type: Part Time Year Round

 

Reports to: Assistant General Manager

Subordinate staff: None

Other internal contacts: Front Desk Coordinators, Maintenance, Accounting, Concierge

External contacts: Owners, Residents, Guests, Real Estate Professionals, Contactors

 

Job Summary:

The Front Desk Agents are the familiar faces providing a welcome greeting to all residents and guests. In order to provide a resort level of service, the Front Desk Attendant will be responsible for upholding the highest standards of professionalism. Some of the job responsibilities include; answering telephones, assuring building access and key control as well as security, logging deliveries for residents and coordinating package pick-up and delivery, providing neighborhood information and responding appropriately in emergency situations.

 

Job Duties:

  1. Answering telephone
    1. Provide general building information
    2. Direct calls to other departments
    3. Packages
      1. Log all income package
        1. Mark package with unit number & date clearly & visibly
        2. Place on shelf in package room under appropriate floor number
        3. Record package in package log; date, name, carrier, phone number
        4. Call all residents that received packages
        5. Key Control
          1. Verifying all keys released from Association’s key bank have been authorized by Owner / Resident
          2. Ensure individuals that receive our keys are filling out the key log
          3. Take ID of individual that is checking key out
          4. Have individual sign out once they have returned keys
          5. Place keys back in key bank promptly once returned
          6. Scheduling Real Estate Showings
            1. Have owner fill out Broker Key Release
            2. Only allow scheduled showings that have faxed in authorization access to building and keys
            3. Scheduling Moves
              1. Fill out Move Check list
              2. Have resident sign Moving Agreement
              3. Ensure proper insurance is received from moving company
              4. Contact / schedule Move Monitor
              5. Building Walks
                1. Use TourPro system for routine building walks
                2. Act upon general housekeeping needs at front desk, lobby & 8th floor
                3. Monitor Club Room amenities
                  1. Stock coffee machine and condiments
                  2. Ensure all electronics are operational; TV’s, DVD, Computers, Printer
                  3.  

                    Job Environment:

                    Front Desk, Package Room, Club Room, and loading dock areas

                     

                    Job Specifications:

                    1. Knowledge of basic Microsoft applications
                    2. Ability to fax, copy, scan
                    3. Ability to lift heavy packages
                    4. Must be proficient in English language
                    5. Ability to communicate effectively both written and verbal

                     

                     

                  Minimum Qualifications:

                  Some experience in customer service / administrative field i.e. hotel, property management, F&B, retail, receptionist.  High School Diploma or equivalent.

                   

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