The Housekeeping Manager is responsible for the overall management of the Housekeeping department activities (Rooms/Condos, Laundry, Spa, Restaurant, Public Areas and Athletic Club) so as to ensure that the overall cleanliness of the property contributes to it being recognized as an industry leader and that the staff focus is on providing a quality product which exceeds guest/owner expectations and hotel standards in a friendly and professional manner. Provides all guests/owners/internal guests with quality service and a clean and safe environment throughout their stay. Efficiently manages expenses with regards to budgeted numbers for labor and supplies. Purchasing linens/supplies and keeping "par" levels of all within accepted guidelines.
Essential Duties include:
*Conducts training classes in English and Spanish and instilling all staff with company policies and procedures.
*Manages approximately 20 staff members in an effective and courteous manner that promotes a high quality of cleanliness, attention to detail and high employee satisfaction/retention.
*Inspects staff works, recording and posting results to motivate employees and create an environment of teamwork.
*Documents staff's work progress (positive/negative) so it can be used to conduct annual reviews on all employees.
*Conducts annual reviews of all employees and use the review process to recognize good employees, motivate marginal employees and promote from within.
*Interacts and communicate with all guests, owners and internal guests to foster a teamwork environment.
*Conducts regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
*Coordinates department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
Location: Vail Mountain Lodge- Vail, CO.
Start date: ASAP
Employment Type: Full Time, Year Round
Schedule: It varies; shift 7a-3p & 3p-11p. Required to work on weekends and holidays.
*Experience with turndown service and special needs of VIP guests helpful. *Experience with Safety Program preferred.
*Must be proficient in Microsoft Word, Excel, Outlook and Explorer. Knowledge of Resort Data Processing helpful.
*Experience with Full and Fractional ownership helpful.