Job Description

Date Posted:
4/10/2017
Location:
The Landmark
City:
Greenwood Village
State:
CO
Country:
United States of America

The Night Manager is an active participant on the Landmark Towers management team.  The NM will assist the General Manager in the nightly operation of the building and take on their responsibilities in their absence.  The NM’s primary focus will be on front desk operations and management of the Security Vendor employees and operations.  The NM must be hospitable toward both external and internal customers, professional, assertive and quick thinking as the scope of the building, staffing and resident issues vary from day-to-day.  Must be comfortable working in a continuously changing work environment. The hours of the NM are from 10pm to 6am.

 

Currently the position does not have direct reports. This position should familiarize themselves with the following as the possibility may present itself in the future:

  • All Front Desk Processes, including training and updating processes should it be necessary
  • Staffing, training, coaching and scheduling of 24hr. desk, including requests off
  • The ability to fill in at the front desk when needed (any shift)
  • Payroll processing
  • Supervision of staff, including being present at the front desk
  • Keep a viable presence in the job market for top talent through different job sites.
  • Appropriate resolution of referred owner concerns
  • Nightly oversight of common areas, including: lobby, hallways, club room, pools, garages
  • Perform bi-weekly violation walks through property and all common areas.
  • Ensure all owners and guests comply with the condo declaration, rules & regulations
  • Manage coordination and general needs of all guest suite and amenity reservations
  • Special Projects

 

  • Ability to communicate effectively both written and verbal
  • Active listening skills
  • Ability to gain & retain trust of internal and external customers.
  • Hands on, no job is beneath me approach to management 
  • Intermediate knowledge of Microsoft applications & office equipment
  • Ability to lift heavy objects when required
  • Ability to work 24/7 based on scheduling needs 
  • Other duties as assigned.

Some experience in customer service / administrative field i.e. hotel, property management, and receptionist. High School Diploma or equivalent.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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