Job Description

Date Posted:
Village at Northstar
United States of America

JOB SUMMARY: Responsible for making guest reservations for Tahoe Mountain Lodging and remotely for Snowmass Mountain Lodging.


  1. Take reservation calls.
  2. Work with other departments as needed on guest recovery efforts to achieve guest satisfaction.
  3. Communicate efficiently and grammatically correct via e-mail in a timely manner via the central reservations e-mail.
  4. Responsible for aspects of wholesale reservations including group block and extranet inventory management.
  5. Responsible for maintaining data in IQWare on a daily basis.
  6. Create and provide revenue management reports including but not limited to the competitive business call around.
  7. Provide site tours for potential group and wholesale clients as needed.


1.  Additional duties and special projects as requested and/or assigned.

 Because of the fluctuating demands of the operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, employees will be expected to help others when the occasion arises. Accordingly, employees may be expected to perform other tasks not specifically addressed above.

 RESPONSIBILITIES:  Promote at all times a cooperative and problem solving atmosphere.  Conduct all business in a professional and courteous manner.  Must also honor and adhere to the following hospitality top 10’s at all times (below).


  1. I will be well-groomed
  2. I will smile
  3. I will make eye contact
  4. I will use attentive postures
  5. I will greet & welcome my guests
  6. I will be knowledgeable about my destination, my division and local attractions
  7. I will make suggestions
  8. I will be patient
  9. I will take responsibility for inquiries and problems
  10. I will thank my guests


Reports directly to the Reservations Manager



Must have a high school diploma, GED or equivalent applicable experience. Previous hotel or travel industry sales and marketing and/or reservations experience desired. Computer experience, typing skills required. Must be proficient in all Microsoft Office applications, html experience desired. Must be able to work well under pressure and be self-motivated. Must have excellent organizational skills.  Must have excellent communication skills-both written and verbal.  Requires excellent listening and phone skills.  Must be able to operate or use the following:  computer, printer, copier, calculator, and telephone.

Application Instructions

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