East West Destination Hospitality is seeking a Reservations Specialist to join our Beaver Creek Sales and Marketing team. The Reservations Specialist will receive inbound reservations and other inquiries, place outbound telephone calls to clients and partners, and respond to rental inquiries submitted via websites like VRBO and FlipKey. This sales minded individual will discuss vacation plans and budgets as well as the amenities, bedding, location and décor of available rental properties to determine the ideal condo or home for each rental guest. Assist with site tours of our properties and concierge work as needed. Knowledge of the Beaver Creek area and a willingness to become an expert on our rental inventory are essential to the success of this position. The ideal candidate will be computer savvy, enjoy working in a fast pace environment, and genuinely enjoy customer service and helping our guests plan a vacation to Beaver Creek. The Vacation Planner will utilize a lead management system to document all contact with prospective clients, accurately enter guest reservations into a property management system, answer inbound telephone calls, respond to email inquiries and assist with other reservation duties as assigned.
Start date: ASAP
Schedule: It varies; M-F, with some Saturdays and Holidays. 8am-6pm.
Attention to detail and timely follow-up on all internal and external customer requests is required. Ability to organize and prioritize daily workload independently is required. Ability to work evenings and/or weekends is required. Familiarity with Microsoft Office programs (Excel, Word, Powerpoint) is strongly preferred.
Extensive knowledge of Beaver Creek and the Vail Valley is strong preferred. Existing knowledge of primary reservations and tracking systems (IQWare, Navis) is preferred.