Front Desk Agent
Tahoe Mountain Lodging is seeking an on call Front Desk Agent for the Old Greenwood property in Truckee, CA. Front Desk Agents are responsible for greeting and welcoming owners and guests, providing check-in and check-out services, and accommodating service requests by dispatching to our housekeeping and maintenance teams. The Front Desk is open from 6am-10pm, 7 days a week, with varying morning, mid, and closing shifts available.
Employees are expected to promote, at all times, a cooperative and problem solving atmosphere, and are expected to conduct all business in a professional and courteous manner. Additionally, employees will adhere to the following hospitality top 10’s at all times (below).
- I will be well-groomed
- I will smile
- I will make eye contact
- I will use attentive postures
- I will greet & welcome my guests
- I will be knowledgeable about my destination, my division and local attractions
- I will make suggestions
- I will be patient
- I will take responsibility for inquiries and problems
- I will thank my guests
Qualified candidates will need to have excellent customer service, and good computer skills. An ideal candidate will be a good team player who is self-motivated, and reliable. We are seeking an individual with professional appearance and demeanor, strong attention to detail, and who enjoys interacting with people. Front Desk Agents must have a flexible schedule and the ability to sit or stand for long periods of time.