Job Description

Date Posted:
Glass House
United States of America
Administrative and Support



Job Title: Front Desk

Department: Riverfront Athletic Club

Reports To: Management  

Property: Glass House

Position Purpose/ Summary

The front desk assists management with the daily activities of maintaining the Athletic Club and Membership departments. Duties include the cleanliness and maintenance of the fitness facility; assisting associates in achieving service and sales; delivering and modeling excellent guest service.


Essential Duties and

Financial and IT:

1. Update Mindbody; clients and classes.

2. Assist with printing of the weekly class schedule.

3. Ensure compliance to cash, credit and daily accounting procedures.



1. Assist with membership sales, and billing.

2. Create membership reports.

3. Assist with member events.

4. Print weekly club schedule.



1. Maintain cleanliness and working condition of equipment in conjunction with management, housekeeping and engineering teams.

2. Maintain all equipment and ensure work orders are processed and completed in a timely manner.















Other Duties and Responsibilities

1. Other tasks as needed to continue the growth and success of the Club operation.























































Minimum Requirements







































Job Specifications/ Qualifications: To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.




and Experience




                Education and/or Experience

  1. Specific education in fitness is preferred but not required; Strong familiarity with club and fitness operations is preferred.
  2. Experience in the hospitality industry or customer service industry required.
  3. Strong interpersonal skills and a genuine guest service orientation.
  4. Must have excellent communication skills including strong writing skills.
  5. Ability to problem solve expeditiously and effectively.
  6. Must be neat, organized and able to work under pressure in a fast paced environment.




                Language Skills

Must have excellent communication skills, and be able to speak well over the telephone and in person. Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.



                Equipment Utilized

Capability to lift up to 50lbs; moving weights and equipment to keep facility in a presentable and orderly fashion.       



                Computer Operations

Excellent computer skills including word, excel, current membership system.








Financial Authority

Ensure compliance to all accounting procedures including cash handling.








NOTE:   This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.



Employee must fulfill the performance standards of this position and comply with policies, rules and procedures of East West Urban Management, including those set out in the Employee Handbook or otherwise communicated (verbal or written) to employees.


This job description is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the company.  Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Company officials.


This job description does not constitute an employment contract between East West Urban Management and any employee.  This job description will be used for evaluation purposes.


The job responsibilities of this person may include cross training in other functions or positions to ensure satisfactory operation of the department or work area.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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